Refund Policy – Globus Accounting

At Globus Accounting, we are committed to delivering accurate, timely, and professional tax, accounting, bookkeeping, and advisory services. Because our services involve expert time, analysis, and customized work, our refund policy is designed to be fair, transparent, and aligned with industry standards.

 

1. Non-Refundable Services

All fees paid for the following services are non-refundable, as work begins immediately once documents are reviewed or the project is initiated:

• U.S., U.K., and UAE tax preparation and filing
• Business incorporation or compliance filings
• Bookkeeping, accounting cleanup, and reconciliations
• IRS/HMRC/FTA representation, audit support, and correspondence
• Business advisory and consultation services
• Monthly or annual subscription-based accounting services
• Any service where work product, calculations, or analysis has already been delivered

Once a return, report, or document has been prepared or shared for review, the service is considered rendered and is not eligible for a refund.

 

2. Refunds for Duplicate or Accidental Payments

If a client makes a duplicate payment or is incorrectly charged due to a billing error, a refund will be issued for the extra amount after verification.

 

3. Refunds Before Work Begins

If the client cancels the service before any work has started and before any document review or analysis has begun, a refund may be granted, minus:

• Administrative processing fee (5–15%)
• Any third-party payment processing charges

Globus Accounting reserves the right to determine whether work has already commenced.

 

4. Client Responsibility for Information Accuracy

Refunds are not issued due to:

• Client’s failure to provide accurate or complete information
• Missed deadlines caused by client delay
• Penalties or interest resulting from client nondisclosure
• Changes in tax laws or regulations after filing
• Client disagreement with legally required tax outcomes

 

5. Refund Processing Time

Approved refunds (if applicable) will be processed within 7–14 business days to the original payment method.

 

6. No Guarantees of Outcome

Tax refunds, credits, or approvals from IRS, HMRC, FTA, or any other government body are not guaranteed. Refunds for services are not based on tax outcomes, government processing, or client expectations.

 

7. Contact for Refund Requests

All refund-related inquiries must be submitted in writing to:

📧 support@globusaccounting.com
Subject: Refund Request – [Client Name]

Please include your full name, invoice number, service purchased, and the reason for your request.

 

8. Agreement to Policy

By purchasing services from Globus Accounting, clients acknowledge and agree to this Refund Policy.